Exchange and Return Policy
At Adriana Leite Joias, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we accept exchanges and returns in accordance with the policies outlined below.
Exchanges and Returns - National Shipping
- Deadline for Request: You can request the exchange or return of an item purchased on our website within 7 days from the date of receipt.
- Product Condition: Item must be in its original condition, unused and with all original tags and packaging intact.
- Exchange or Return Process: Contact us through one of our service channels to begin the exchange or return process. Once approved, you will receive detailed instructions on how to proceed.
- Shipping Costs: Shipping costs for returning the item will be the responsibility of our company.
Exchanges and Returns - International Shipping
- Request Deadline: The deadline for requesting exchanges and returns for items shipped internationally is the same as for national shipments, as mentioned above.
- Product Conditions: The same conditions apply to items shipped internationally: they must be in their original condition, unused and with all original tags and packaging intact.
- Exchange or Return Process: The exchange or return process for international shipments is similar to the process for national shipments. Contact us to start the process and receive the necessary instructions.
- Shipping Costs: Shipping costs for returning items shipped internationally will be borne by our company.
Exceptions
- Personalized Items: Personalized items, such as engraved or custom-made jewelry, are not eligible for exchange or return unless they are defective.
- Sale Items: Items purchased during special promotions or final sales may not be eligible for exchange or return unless they are defective.