Refund Policy

At Adriana Leite Joias, we strive to ensure the satisfaction of our customers. If you are not completely satisfied with your purchase, we offer a refund according to the following guidelines:

Refund - National and International Shipping

• Refund Eligibility: You may request a refund for items purchased on our website within 7 calendar days of the date you receive your order.
• Product Condition: Item must be in its original condition, unused and with all original tags and packaging intact.
• Refund Process: To request a refund, please contact us using the information provided below. Upon approval, you will receive detailed instructions on how to proceed with returning the item.
• Shipping and Exchange Costs: The shipping costs for returning the item and sending a new item in the event of an exchange will be borne by the Company.
• Processing Time: Refund will be processed once we receive and inspect the returned item. The time required for the credit to appear in your account may vary depending on the payment method used and the policies of the issuing bank.